General Conditions

1. PRODUCT INFORMATION

GENERAL: 

A Travel Certificate is a valuable document that ensures you have the formal permission of the registered owner of the vehicle to travel with the vehicle outside the Schengen zone. In many countries bordering the Schengen zone, this document is considered formal permission from the owner to cross the border with the vehicle.

The certificate is of particular value because of:

1. A unique, generated, and verifiable ID number.
2. Certification of the document by the issuing organization Mobeyond (established within the Belgian Federation for Vehicle Renters, RENTA vzw) (for states that do not require an apostille or legalization or for which it is unknown what kind of legalization they require).
3. Unique legalization (visa) by VOKA or a notary and eApostille/eLegalization number/date (for states that require legalization or apostille of the document in addition to the permission).

In the exceptional case that an eLegalization is issued by the Ministry of Foreign Affairs because, for example, a country has not yet ratified/signed the Hague Apostille Convention, the applicant must take the necessary steps to request additional legalization at the consulate/embassy of the relevant country based on a print of the drive certificate provided with a visa and the eLegalization. You can recognize an eLegalization because the second page of the drive certificate mentions eLegalization instead of eApostille.

 

FOR APPLICANTS – DRIVERS: 

The registered owner of a vehicle (the party mentioned on the registration certificate) that you mention in your application is the only entity that can grant or deny you permission. The owner can provide reasons for denying permission, although this is not an absolute obligation. The owner can request information from third parties (employer, insurance, etc.) about the appropriateness of your application.

You, as the applicant for a travel certificate, are fully responsible for the correctness, accuracy, and authenticity of all data you enter when applying for a certificate on www.travel.mobeyond.eu. This data will be identically reproduced on the legalized document. The owner of the vehicle checks the VIN number (chassis number) of the vehicle and verifies if it matches the license plate of their vehicle. This is the only data that the owner of the vehicle will check and possibly enter or correct.

The user of the vehicle is responsible for the validity of the insurance coverage of the vehicle for all uses of the vehicle in question. They ensure that the coverage required by the owner is provided by an insurer approved by the owner.

Mobeyond BV does not use the data you enter (personal data) for purposes other than issuing the certificate or informing you within the scope of the service. Your personal account, which you have created with a personal password, should only be accessible to yourself.

The Ministry of Foreign Affairs in Brussels initially destroys all data they receive and creates a new PDF with the same data, called the original, which they include in https://legalweb.diplomatie.be. This original document can be used according to the terms of use applicable to the legalweb.diplomatie application (https://legalweb.diplomatie.be/disclaimer) and be viewed by those persons at home and abroad who have knowledge of the number of the eLegalisation/eApostille issued by the relevant Ministry and know the date of this issue.

The Federal Police in Brussels has access to the dates of each travel certificate issued and does not inform anyone of their checks.

The Flemish-Brabant Chamber of Commerce, acting on behalf of the Belgian Chamber of Commerce, must examine the details of an application before granting legalisation for the owner's signature on the TRAVEL certificate. The latter never uses your details for any purpose other than to legalise the signature of the owner's representative. The document thus created is uploaded to legal.web.diplomacy for further processing by the FPS Foreign Affairs.

The payment provider Mollie does not have access to the data recorded in a TRAVEL certificate. The invoice based on the billing data you entered when creating your personal login is registered in Mobeyond BV's accounts. You are the only person who can change this billing information on your login/account screen, but only before sending the request to the owner.

All data from all drive certificates are continuously stored in the Mobitravel Database (hosted by Nascom NV, BE0646.949.022), fully secured according to the highest standards. This database is only accessible to persons authorized by Mobeyond BV. In all this, Mobeyond BV guarantees absolute respect for GDPR and compliance standards.

 

The user is solely responsible for downloading and printing the certificate. The user is solely responsible for managing their account (login details) including login and password. Mobeyond BV cannot be held liable for the consequences of sharing their connection and login details with third parties.

 

You pay Mobeyond BV for a total service. The cost for obtaining legalization by the Chamber of Commerce and granting an eApostille or eLegalization by the Ministry of Foreign Affairs (where necessary) as well as VAT is included in the total amount of the certificate.

 

Immediately after payment of the amount, an invoice is issued by Mobeyond BV. You manage the billing address in your personal account. The invoice is issued to a legal entity or natural person of your choice. Payment through the payment provider Mollie makes an application and the order for issuing the certificate irreversible.

 

Due to the complete digitization of the processing of your request, Mobeyond BV strives to obtain a quick approval from the vehicle owner. However, Mobeyond BV is not responsible for the processing time for granting legalization nor for the processing time for granting the eApostille/eLegalization. Therefore, it is advisable to apply for your certificate at least 2 weeks before your departure. Mobeyond BV will try to activate the services of the Chamber of Commerce and/or the Legalization Service of the Ministry of Foreign Affairs where necessary.

 

FOR VEHICLE OWNERS: 

A vehicle owner who wishes to register for the use of the solution should send their application to support@mobeyond.eu. After this, you can expect a contract proposal. Mobeyond BV may refuse an application for registration as an owner if they suspect that you do not meet the conditions of a vehicle owner. However, it is your responsibility to verify whether you are indeed the owner of the vehicle. 

 

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2. SPECIAL CONDITIONS FOR TRAVEL CERTIFICATES

1.Subject and Applicability These general conditions regulate the rights and obligations regarding the application and delivery of travel certificates by Mobeyond BV, 0786.996.731, RPR Brussels – Dutch-speaking (hereinafter "Mobeyond"), to drivers (hereinafter "the Customer"). These conditions apply to every application by a driver for a travel certificate via the Mobeyond platform.

 

2. Description of the Service Mobeyond offers a digital service that allows the Customer to apply for and legalize a travel certificate. The certificate formalizes the permission of the registered owner for the use of a vehicle outside the Schengen zone. Depending on the destination country, additional legalization or apostille may be required. Mobeyond acts as an intermediary and facilitates the approval process through its digital infrastructure.

 

3. Application Procedure and Responsibilities of the Customer 3.1 The Customer is fully responsible for correctly and completely filling out the application. All entered data is directly transferred to the travel certificate and cannot be changed after legalization. 3.2 The Customer acknowledges that the vehicle owner has the right to approve or deny the application without obligation to provide reasons for the denial. 3.3 The Customer is responsible for verifying the accuracy of the insurance coverage for the vehicle in the desired destination country and transit countries and must ensure that the insurance meets the owner's requirements.

 

4. Prices and Payment 4.1 The prices for the travel certificate are clearly stated on the platform and include any legalization costs and VAT. 4.2 Payment is processed through the payment provider Mollie (Mollie BV (Mollie), registered with the Dutch Chamber of Commerce under registration number 30204462, is a payment service provider licensed by De Nederlandsche Bank (DNB)) and is irreversible from the moment the application is submitted and payment is completed. 4.3 An invoice is automatically generated based on the billing information entered by the Customer and can only be changed before the application is submitted.

 

5. Delivery of the Travel Certificate 5.1 The travel certificate is made digitally available after approval by the vehicle owner and any necessary legalization. 5.2 Mobeyond strives to process the certificate as quickly as possible but cannot be held responsible for delays by third parties such as the vehicle owner, the Chamber of Commerce, or the Ministry of Foreign Affairs. 5.3 The Customer is advised to submit the application at least two weeks before the intended departure to ensure timely processing.

 

6. Right of Withdrawal 6.1 Given the nature of the service and the direct processing within 14 days after payment, the Customer acknowledges that they waive the right of withdrawal once the application is submitted and the payment is processed.

 

7. Liability and Indemnification 7.1 Mobeyond is not responsible for the validity of the travel certificate in the country of transit or destination and advises the Customer to always check local regulations themselves. 7.2 Mobeyond is not liable for errors or inaccuracies in the certificate resulting from incorrect data entry by the Customer. 7.3 Mobeyond is not liable for indirect or consequential damages, including but not limited to hotel costs, additional travel costs, or administrative costs resulting from a delay or rejection of the application or the document.

 

8. Protection of Personal Data 8.1 Mobeyond processes the Customer's personal data in accordance with GDPR regulations and solely for the purpose of processing the application and informing the Customer about the service. 8.2 The Customer is responsible for keeping their login and account details confidential. Mobeyond cannot be held liable for misuse by third parties.

 

9. Intellectual Property All intellectual property rights related to the software and the platform remain the property of Mobeyond. The Customer only obtains a usage right for applying for and managing travel certificates. By submitting an application, the Customer confirms that they have read and agree to these general terms and conditions. 

 

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3. GENERAL TERMS AND CONDITIONS MOBEYOND BV

 

1. Subject These General Terms and Conditions cover the rights and obligations related to the Services that Mobeyond BV, 0786.996.731, RPR Brussels – Dutch-speaking, provides to the Customer. The Customer can be a leasing company, a vehicle rental company (long and/or short term), a fleet manager, a car dealer, a garage, a group (such as a tire service), a car importer, an insurance company, an insurance intermediary, or a driver or any other company or person active in the automotive sector who uses one or more of the Services offered by Mobeyond. These General Terms and Conditions must always be read together with any Special Conditions that apply to each of the Services that the Customer purchases from Mobeyond.
2. Content and nature of the Services provided by Mobeyond: The content and nature of the Services provided by or on behalf of Mobeyond to the Customer and to the third party or parties designated by the Customer are described on the relevant Mobeyond website and are further explained in the Special Conditions.
3. Access to, Use, and Suspension of Services: The Customer gets access to and may use the Services specified in the Special Conditions, subject to compliance with these Special and General Conditions. If a Customer or a third party designated by the Customer does not comply with the Agreement or national and European legislation, Mobeyond may suspend the service in whole or in part without the Customer being able to claim any form of compensation (for damages or otherwise) or reimbursement from Mobeyond. The availability and proper functioning of the Service that Mobeyond makes available to the Customer within the framework of this Agreement depend on the availability of telecommunication services (such as the internet) and the proper functioning of the hardware and software used by the Customer. Mobeyond cannot be held liable in any way for the inaccessibility of all its systems, applications, and/or data if this inaccessibility is due to problems related to telecommunication services or the hardware/software of the Customer or other involved parties.
4. Nature of Obligations The obligations related to the Services provided by Mobeyond to the Customer are best-effort obligations unless expressly stated otherwise. Mobeyond will always apply the applicable professional standards when providing the Services, taking into account the state of the art.
5. Declarations and Warranties The Customer shall at all times apply and implement the terms of use prescribed by Mobeyond. The Customer expressly acknowledges that Mobeyond is not responsible and cannot be held liable for any damage (including but not limited to delays or the use of alternative solutions) caused wholly or partly by the Customer or by their non-compliance with the aforementioned standards and/or specifications, as well as the Special Conditions and specific instructions. The Customer guarantees that they will at all times provide correct, authentic, and up-to-date data on Mobeyond's systems regarding the Customer or a third party that they must transfer to Mobeyond under the Agreement to use the Services (including data that must be communicated based on the applicable Special Conditions). The Customer is solely responsible for negligence or errors in this regard.
6. Liability Unless expressly agreed otherwise in writing, Mobeyond can only be held liable by the Customer for damage caused by gross negligence, intentional error, fraud, and/or deceit. Mobeyond is not liable for or obliged to compensate for intangible, indirect, or consequential damages, including (but not limited to) hotel costs, additional travel costs, administrative costs, etc. The Customer expressly acknowledges that Mobeyond bears no other or further responsibility or liability concerning the Services provided by Mobeyond.
7. Changes Given that the Services offered by Mobeyond are continuously being developed, the Agreement (contractual provisions, these General Terms and Conditions, the Special Conditions, prices, etc.) may be amended by Mobeyond. If a change is deemed urgent or opportune by Mobeyond, Mobeyond will inform the Customer at least one (1) month before the proposed change takes effect via notification on the relevant platform or through the website. If the Customer continues to use the Mobeyond Services after the one-month period following the announced change, the Customer is deemed to have irrevocably and unconditionally accepted this change.
8. Privacy Protection All personal data communicated by the Customer to Mobeyond when using the Services, and all personal data generated by the use of the Services by the Customer, are stored in the databases of Mobeyond or operated on behalf of Mobeyond. Mobeyond will only use this data for the purpose of providing the Services to the Customers and to facilitate administrative processing. Mobeyond is the data controller processing your data in accordance with the privacy policy on this website. The Customer expressly declares that they have lawfully obtained the personal data they may disclose to Mobeyond by using the Services and that they may use this data for the aforementioned purposes. Mobeyond and the Customer undertake to comply with the provisions of Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and all related legislation and implementing measures. As the data controller of those personal data, Mobeyond may engage IT service providers to offer the Services to the Customer. Mobeyond enters into agreements with those service providers that comply with the provisions of the GDPR. Mobeyond is entitled to anonymize the data generated by the Customer through the use of the Services and use it for statistical and commercial purposes.
9. Intellectual Property All intellectual property rights, including but not limited to patents, copyrights, trademarks, software source code, trade secrets, or other proprietary rights related to the offered services, remain the property of Mobeyond. 
10.  Jurisdiction All agreements to which these General Terms and Conditions apply, as well as all agreements arising therefrom, are exclusively governed by Belgian law. All disputes between the parties concerning agreements covered by these General Terms and Conditions that the parties cannot settle amicably fall exclusively under the jurisdiction of the Dutch-speaking courts in Brussels, Belgium.

 

 

 

 

 

 

 

 

 

 

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